As a consultant, web developer, and someone who hasn’t been under a rock for the past few years, I’ve seen a lot of online groups come and go. The Triiibes community is different and leadership is key. Seth Godin provided a great intro, a common tie (yes the book but also a train of thought  Read more »

Twitter definitely changes the customer service equation but while most people are talking about the end results, I think it’s the format that makes a difference. It’s not that my cable box gets fixed, it’s that my vendors can hear me. People have been voicing their opinions on blogs for years now but Twitter already  Read more »

On July 10th, I’m hosting an event for WordPress developers and the WordPress community at eLocomotive’s office in Richardson. WordPress Weekly is a live-recorded podcast about WordPress, hosted by Jeff Chandler and David Peralty most every Friday night. It is your weekly source of news and discussions related to WordPress, as well as any projects  Read more »

There’s a lot of buzz about large companies responding to customers on Twitter. Comcast is a success story that everyone can point to. You can get your Comcast problem addressed faster by tweeting than by calling (hours instead of days later). I’m happy that people are getting better service but how long will that last?  Read more »