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Meta
Category Archives: Twitter
4 Ways Twitter Makes Customer Service Better
Twitter definitely changes the customer service equation but while most people are talking about the end results, I think it’s the format that makes a difference. It’s not that my cable box gets fixed, it’s that my vendors can hear … Continue reading
Is Twitter Customer Service Sustainable?
There’s a lot of buzz about large companies responding to customers on Twitter. Comcast is a success story that everyone can point to. You can get your Comcast problem addressed faster by tweeting than by calling (hours instead of days … Continue reading