Helping Your Visitors Visualize

I just came across this cell size scale created by the University of Utah. It’s an awesome way to represent the sizes of different cells. The interface is very simple, the presentation is clear and easy to understand. I’ll remember this the next time we’re trying to represent something that’s not easy to comprehend.

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DFW WordPress Technical Meetup

On October 7th, Michael Johnstone is hosting a meetup for WordPress developers and the WordPress community at eLocomotive’s office in Richardson.

We’ll have several case studies and a technical Q & A session

  • How to use a plugin and a custom template file to provide clients or other non-technical users a way to edit featured snippets. - Randy Hoyt, amesburyweb.com
  • Using Template Tags / Query posts to control which posts show up in the loop. - Matt Simo
  • A Q & A session

This event is being sponsored by eLocomotive and Amesbury Web.

Based in Richardson’s Telecom Corridor, eLocomotive provides a range of web design and custom programming services for small and medium business.

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WordPress Technical Meetup in the Works

Well, I’ve been silent for about a month now. Thanks for those of you who checked on me. Things have just been hectic and those of you who know me know that the A priority tasks in my life always take precident.

I’m organizing another WordPress technical event with a couple of great presentations. It’s tentatively planned for October 3rd and I hope you’ll be able to attend. I’ll send out evites via e-mail and twitter when we’re confirmed.

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The Difference between Triiibes and Trying

As a consultant, web developer, and someone who hasn’t been under a rock for the past few years, I’ve seen a lot of online groups come and go. The Triiibes community is different and leadership is key. Seth Godin provided a great intro, a common tie (yes the book but also a train of thought and a thirst), and prodded the conversation along.

I’ve built forums that languished without leadership. Where the leaders thought it would be great and were willing to pay to have a community built but not willing to invest their own time and participate. The Triiibes community has had it’s own leaders emerge but we wouldn’t be there if Seth had become a part of the community himself.

I’ve consulted for businesses who hoped their customers wouldn’t congregate because they didn’t want everyone talking. Becuase they feared empowering their customers. Seth embraced it. He even sought out the most die hard customers, ones who would buy a book before it was published, and invited them to join the Triiibe.

I’ve even been a member of a business group where everyone only cared about themselves but pretended like they cared about everyone else. Like most habits, that came straight from top leaders of the group and put me off pretty quickly. The Triiibes members seem willing to help each other and honest about themselves.

I regret that I haven’t had time to participate more but I enjoy getting a few words in when I can and love seeing the group develop. I’ve had a busy year with changes at the office and a new child at home (which makes 3 under 3). There are a lot of demands for my time. Triiibes is one community that keeps drawing me back.

Happy Anniversary Triiibes.

Thanks Seth

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4 Ways Twitter Makes Customer Service Better

Twitter  LogoTwitter definitely changes the customer service equation but while most people are talking about the end results, I think it’s the format that makes a difference. It’s not that my cable box gets fixed, it’s that my vendors can hear me.

People have been voicing their opinions on blogs for years now but Twitter already seems to have more traction in customer service. Why is that?

The length of comments on Twitter are succinct. It takes much less effort to read them and triage quickly. Don’t underestimate the impact of this. It may be the best part of Twitter for customer service. You can skim 5-6 tweets in the same amount of time it takes to read a single web page. The length also means that tweets are always to the point. They have to be.

The customers are centralized in one place that is easily searched. Really, providing customer service by tracking customers across the entire web is pretty daunting. Twitter gives companies something open that they can focus on. Hashtags make it even easier to filter the noise and people use them naturally so companies don’t have to train their customers.

There is a simple, standard way to send your response. Replying in Twitter is much easier than contacting each blog owner/writer which is a manual process, where the contact forms are frequently designed to foil automation or don’t even exist.

Customer Service Tools are already being built around Twitter. I’ve thought for a few years that companies need a good workflow for information on the web. Good tools were few and far between. Twitter already has companies racing to provide corporate customers the tools they need. Salesforce.com, for example, never did much to address the web but has already started incorporating Twitter for clients. Even the basic desktop and mobile clients for Twitter offer the basic tools needed to track and deal with requests.

As the old GI Joe cartoon used to say, knowing is half the battle. Taking action is always  critical but the effort required to listen to customers is getting much easier with Twitter.

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