Tag Archives: Business

Is Twitter Customer Service Sustainable?

There’s a lot of buzz about large companies responding to customers on Twitter. Comcast is a success story that everyone can point to. You can get your Comcast problem addressed faster by tweeting than by calling (hours instead of days … Continue reading

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Relevance in your Online Personality

After talking with one of my clients recently I was stumped. They want to include personal details about their team but it just didn’t seem to fit with the company’s brand or business model. I realized we might be missing … Continue reading

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