Tag Archives: social media

Is Twitter Customer Service Sustainable?

Posted by on July 3, 2009 in Web Trends 1 comment

There’s a lot of buzz about large companies responding to customers on Twitter. Comcast is a success story that everyone can point to. You can get your Comcast problem addressed faster by tweeting than by calling (hours instead of days later). I’m happy that people are getting better service but how long will that last?  Read more »